FileTrac™ Advantages

TPA system

FileTrac™ Claims Management Software allows the Independent Adjuster - whether a large multi-branch company or small home based business - to streamline their workflow while increasing both productivity and accountability.

FileTrac™ is an entirely web-based system developed with extensive real-world input from Office Managers and Presidents of Adjustment companies. FileTrac™ allows you to manage every aspect of a claim from assignment through to final archiving. Easily handle claim data entry, report & photo uploads, internal & client communications, adjuster time & expense logs, adjuster payouts and invoicing all in one integrated system. Top it off with extensive custom reporting capabilities and FileTrac™ stands alone as an easy-to-use yet fully comprehensive system for your Adjusting company.

Product Advantages:

  • Increases sales & Customer Retention
  • Opens doors & sets you apart from your competition
  • Claims Managers love the time savings and increased productivity from their Handlers
  • Claims Handlers love the ease and speed of use, makes it easy for them to summarize your report accurately
  • Your customers can access past weather data online
  • You will never resend or lose completed reports & photos
  • Quickly access documents for support issues
  • Multiple users, and/or multiple offices, can access documents simultaneously
  • Fully backed up and online 24/7/365

Our goal as a company has been and always will be to assist the independant adjuster in growing and improving their business. At Online Reporting Inc. we share that goal for our own business, and we believe that the best way to achieve that goal is to form lasting partnerships with those we serve.

A true partnership: By partnering with us you will have a perpetually enhanced system, one that will grow with your company and the needs of your clients. You will be able to provide the very best in customer service as well as being able to offer clients web technology that your competitors can not.

Key Points to Remember:

  • Simple to use and easy to learn
  • Low cost - Only a 1 time charge per new file# No Start up costs - No Training Fees - No Technical Support Charges
  • Guaranteed to make your company more efficient - save time & increase productivity
  • Advanced reporting capabilities - diary reports plus extensive analysis per adjuster, customer, loss type and more!
  • Timelog & Invoices - uses default amounts as well as being able set specific charges for certain clients - the system ties the 2 together seamlessly.
  • Adjuster Payout Worksheet with customisable percentages
  • Quick Notes - A one-click window allows you to enter notes directly into a file without opening it!
  • User configurable System Alerts - upon login you are notified of items requiring attention
  • Fully integrated with our unique web-based report delivery system.
  • Upload unlimited reports, images and videos per file#
  • Deliver reports to your customers by hard copy, online, or by email
  • Auto-fill documents such as preformatted Letters, Labels and more!
  • System can be accessed with a PDA
  • Facilitate Communication between Office Manager, Field Adjusters, and Customers
  • No software to install. No version updates to perform. No system conflicts!
  • Access securely from any computer with internet access
  • Secure login with usernames and password
  • All data is secured using SSL Data Encryption (as used in online banking and ecommerce)
  • Redundant daily data backup
  • Save money by reducing your own internal IT maintenance, hardware, storage and backup costs.
  • Reduce workflow redundancies and errors
  • Reduce paper, ink, postage and related administrative costs
  • Save money with absolutely no need to invest in expensive UK networks

Concerned about the time it takes to upgrade your system? We are available for FREE Online Training as well as on site training set-up on a daily contract basis, estimated time 1-2 days.